What to do in case of an emergency?
If you have an emergency, keep your voucher number handy.
If you have an emergency, keep your voucher number handy.
Can’t find it?
Don’t worry, we can verify your information with your personal details.
We assist 24/7 anywhere in the world
NOTE
If you have a medical emergency and cannot reach the Assistance Center, go to the nearest medical facility. You have 24 hours to report the emergency to our center after receiving care.
If your baggage is lost during the trip, first file a claim with the airline and obtain the loss report they provide. Once you have that report, contact us with the document so we can help track and recover your baggage.
Be sure to keep all relevant documents, such as photos, reports, prescriptions, and receipts. Having these will make assistance easier and can serve as evidence if needed.